Identified - We are currently facing an issue where Apple Appstore Connect: Apps Analytics Rivers are failing with the error message "Please contact Rivery Support."

This issue has occurred due to an unexpected change Apple implemented in their API.
Our R&D team is actively working on a solution, and we will provide updates as soon as the fix is deployed.

We apologize for any inconvenience this may cause and appreciate your patience.
Please don’t hesitate to reach out if you have any questions.

Best regards,
Rivery Support Team

Oct 21, 2024 - 15:15 UTC
Rivery Console Operational
90 days ago
99.96 % uptime
Today
console.rivery.io Operational
90 days ago
99.97 % uptime
Today
eu-west-1.console.rivery.io Operational
90 days ago
99.9 % uptime
Today
eu-central-1.console.rivery.io Operational
90 days ago
100.0 % uptime
Today
Rivery Pipelines Operational
90 days ago
100.0 % uptime
Today
Rivers (US) Operational
90 days ago
100.0 % uptime
Today
Rivers (EU) Operational
90 days ago
100.0 % uptime
Today
CDC (US) Operational
90 days ago
100.0 % uptime
Today
CDC (EU) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Rivery API (US) Operational
90 days ago
100.0 % uptime
Today
Rivery API (EU) Operational
90 days ago
100.0 % uptime
Today
Adaptv (AOL) Operational
90 days ago
100.0 % uptime
Today
Delta Projects Operational
90 days ago
100.0 % uptime
Today
Sources Major Outage
90 days ago
99.99 % uptime
Today
Actions Operational
90 days ago
100.0 % uptime
Today
ActiveCampaign Operational
90 days ago
100.0 % uptime
Today
Adaptive Planning (Workday) Operational
90 days ago
100.0 % uptime
Today
Adjust Operational
90 days ago
100.0 % uptime
Today
Adobe Ads Operational
90 days ago
100.0 % uptime
Today
Adobe Analytics Operational
90 days ago
100.0 % uptime
Today
Adquant Operational
90 days ago
100.0 % uptime
Today
AdRoll Operational
90 days ago
100.0 % uptime
Today
Adtelligent (Verta Media) Operational
90 days ago
100.0 % uptime
Today
Airtable Operational
90 days ago
100.0 % uptime
Today
Anaplan Operational
90 days ago
100.0 % uptime
Today
Amplitude Operational
90 days ago
100.0 % uptime
Today
Apple Appstore Connect: Apps Analytics Major Outage
90 days ago
99.35 % uptime
Today
Apple Itunes Reporter Appstore Sales Operational
90 days ago
100.0 % uptime
Today
Apple Search Ads Operational
90 days ago
100.0 % uptime
Today
AppNexus Operational
90 days ago
100.0 % uptime
Today
AppsFlyer Operational
90 days ago
100.0 % uptime
Today
Appreciate Operational
90 days ago
100.0 % uptime
Today
Appsee Operational
90 days ago
100.0 % uptime
Today
Avantlink Operational
90 days ago
100.0 % uptime
Today
Amazon S3 Operational
90 days ago
100.0 % uptime
Today
Amazon Redshift Operational
90 days ago
100.0 % uptime
Today
Amazon AWS Billing Operational
90 days ago
100.0 % uptime
Today
BlueSnap Operational
90 days ago
100.0 % uptime
Today
Branch Operational
90 days ago
100.0 % uptime
Today
BrandWatch Operational
90 days ago
100.0 % uptime
Today
CallRail Operational
90 days ago
100.0 % uptime
Today
Cedato Operational
90 days ago
100.0 % uptime
Today
Cellxpert Operational
90 days ago
100.0 % uptime
Today
Chargify Operational
90 days ago
100.0 % uptime
Today
Content.Ad Operational
90 days ago
100.0 % uptime
Today
Convert Media Operational
90 days ago
100.0 % uptime
Today
Coupa Operational
90 days ago
100.0 % uptime
Today
Crimson Hexagon Operational
90 days ago
100.0 % uptime
Today
Criteo Operational
90 days ago
100.0 % uptime
Today
Currency Service (ECB) Operational
90 days ago
100.0 % uptime
Today
Customer Gauge Operational
90 days ago
100.0 % uptime
Today
Dear Systems Operational
90 days ago
100.0 % uptime
Today
Docebo Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Facebook Ads Operational
90 days ago
100.0 % uptime
Today
Facebook Audience Network Operational
90 days ago
100.0 % uptime
Today
Facebook Social Operational
90 days ago
100.0 % uptime
Today
Freshservice Operational
90 days ago
100.0 % uptime
Today
FTP Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
GMP365 Operational
90 days ago
100.0 % uptime
Today
Google Ads Operational
90 days ago
100.0 % uptime
Today
Google Adwords Operational
90 days ago
100.0 % uptime
Today
Google Analytics Operational
90 days ago
100.0 % uptime
Today
Google BigQuery Operational
90 days ago
100.0 % uptime
Today
Google Cloud Datastore Operational
90 days ago
100.0 % uptime
Today
Google DoubleClick (Campaign Manager) Operational
90 days ago
100.0 % uptime
Today
Google DV360 Operational
90 days ago
100.0 % uptime
Today
Google Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Google Gmail Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Google Search Ads 360 Operational
90 days ago
100.0 % uptime
Today
Google Search Console Operational
90 days ago
100.0 % uptime
Today
Google Spreadsheet Operational
90 days ago
100.0 % uptime
Today
Gotham Ads Operational
90 days ago
100.0 % uptime
Today
Greenhouse Operational
90 days ago
100.0 % uptime
Today
Harvest Operational
90 days ago
100.0 % uptime
Today
HelpScout Operational
90 days ago
100.0 % uptime
Today
Hibob Operational
90 days ago
100.0 % uptime
Today
Hivestack Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Impact Radius Operational
90 days ago
100.0 % uptime
Today
Innovid Operational
90 days ago
100.0 % uptime
Today
Instagram Social Operational
90 days ago
100.0 % uptime
Today
Intercom Operational
90 days ago
100.0 % uptime
Today
Iron Source Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
JW Player Analytics Operational
90 days ago
100.0 % uptime
Today
JW Player Management Operational
90 days ago
100.0 % uptime
Today
Kantata (Mavenlink) Operational
90 days ago
100.0 % uptime
Today
Keepcon Operational
90 days ago
100.0 % uptime
Today
Klaviyo Operational
90 days ago
100.0 % uptime
Today
Kochava Operational
90 days ago
100.0 % uptime
Today
LinkedIn Ads Operational
90 days ago
100.0 % uptime
Today
LinkedIn Social Operational
90 days ago
100.0 % uptime
Today
LKQD Operational
90 days ago
100.0 % uptime
Today
MariaDB Operational
90 days ago
100.0 % uptime
Today
Marketo Operational
90 days ago
100.0 % uptime
Today
MediaMath Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure Blob Storage Operational
90 days ago
100.0 % uptime
Today
Microsoft Bing Ads Operational
90 days ago
100.0 % uptime
Today
Microsoft SQL Server Operational
90 days ago
100.0 % uptime
Today
Mixpanel Operational
90 days ago
100.0 % uptime
Today
Moat Analytics Operational
90 days ago
100.0 % uptime
Today
Mobile Action Operational
90 days ago
100.0 % uptime
Today
Monday.com Operational
90 days ago
100.0 % uptime
Today
MongoDB Operational
90 days ago
100.0 % uptime
Today
MyAffiliates Operational
90 days ago
100.0 % uptime
Today
MySQL Operational
90 days ago
100.0 % uptime
Today
NetSuite Operational
90 days ago
100.0 % uptime
Today
NetSuite Analytics Operational
90 days ago
100.0 % uptime
Today
NetSuite Reporting Operational
90 days ago
100.0 % uptime
Today
NetSuite RESTlets Operational
90 days ago
100.0 % uptime
Today
Nium Operational
90 days ago
100.0 % uptime
Today
Nuviad Operational
90 days ago
100.0 % uptime
Today
Optimove Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Outbrain Operational
90 days ago
100.0 % uptime
Today
PayPal Reports Operational
90 days ago
100.0 % uptime
Today
Pendo Operational
90 days ago
100.0 % uptime
Today
Pepperjam Operational
90 days ago
100.0 % uptime
Today
Picasso Labs Operational
90 days ago
100.0 % uptime
Today
Pinterest Operational
90 days ago
100.0 % uptime
Today
Pipedrive Operational
90 days ago
100.0 % uptime
Today
Pistol Operational
90 days ago
100.0 % uptime
Today
PostgreSQL Operational
90 days ago
100.0 % uptime
Today
Recharge Operational
90 days ago
100.0 % uptime
Today
Recurly Operational
90 days ago
100.0 % uptime
Today
Reddit Ads Operational
90 days ago
100.0 % uptime
Today
RevContent Operational
90 days ago
100.0 % uptime
Today
Sage Intacct Operational
90 days ago
100.0 % uptime
Today
Sailthru Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Salesforce Audience Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Operational
90 days ago
100.0 % uptime
Today
Salesforce Pardot Operational
90 days ago
100.0 % uptime
Today
SAP Concur Operational
90 days ago
100.0 % uptime
Today
SAP SuccessFactors Operational
90 days ago
100.0 % uptime
Today
SendGrid Operational
90 days ago
100.0 % uptime
Today
Sensor Tower Operational
90 days ago
100.0 % uptime
Today
ServiceNow Operational
90 days ago
100.0 % uptime
Today
ShareASale Operational
90 days ago
100.0 % uptime
Today
ShipHero Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Social Bakers Operational
90 days ago
100.0 % uptime
Today
Social Studio Operational
90 days ago
100.0 % uptime
Today
Snapchat Ads Operational
90 days ago
99.89 % uptime
Today
Sprinklr Operational
90 days ago
100.0 % uptime
Today
SpotX Operational
90 days ago
100.0 % uptime
Today
StackAdapt Operational
90 days ago
100.0 % uptime
Today
StreamRail Operational
90 days ago
100.0 % uptime
Today
Stripe Operational
90 days ago
100.0 % uptime
Today
SurveyGizmo Operational
90 days ago
100.0 % uptime
Today
SurveyMonkey Operational
90 days ago
100.0 % uptime
Today
Taboola Operational
90 days ago
100.0 % uptime
Today
Teradata Operational
90 days ago
100.0 % uptime
Today
The Trade Desk Operational
90 days ago
100.0 % uptime
Today
TikTok Operational
90 days ago
100.0 % uptime
Today
TrendKite Operational
90 days ago
100.0 % uptime
Today
Tune (HasOffers) Operational
90 days ago
100.0 % uptime
Today
Verizon Media (Oath) Operational
90 days ago
100.0 % uptime
Today
Vertica Operational
90 days ago
100.0 % uptime
Today
Webhook Operational
90 days ago
100.0 % uptime
Today
X Ads (Twitter) Operational
90 days ago
100.0 % uptime
Today
Yahoo Ads Operational
90 days ago
100.0 % uptime
Today
Yandex Operational
90 days ago
100.0 % uptime
Today
Yotpo Operational
90 days ago
100.0 % uptime
Today
Youtube Reporting Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
Zendesk Chat Operational
90 days ago
100.0 % uptime
Today
Zendesk Talk Operational
90 days ago
100.0 % uptime
Today
Targets Operational
90 days ago
100.0 % uptime
Today
Amazon Athena Operational
90 days ago
100.0 % uptime
Today
Amazon RDS (Aurora for PostgreSQL) Operational
90 days ago
100.0 % uptime
Today
Amazon Redshift Operational
90 days ago
100.0 % uptime
Today
Amazon S3 Operational
90 days ago
100.0 % uptime
Today
Databricks Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Firebolt Operational
90 days ago
100.0 % uptime
Today
Google BigQuery Operational
90 days ago
100.0 % uptime
Today
Google Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure Blob Storage Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure SQL Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure Synapse Analytics Operational
90 days ago
100.0 % uptime
Today
Snowflake Operational
90 days ago
100.0 % uptime
Today
Treasure Data Operational
90 days ago
100.0 % uptime
Today
Rivery Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

Unresolved incident: Apple Appstore Connect: Apps Analytics Rivers are failing "Please contact Rivery Support".

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Resolved - We have resolved the issue causing a 503 - Service Temporarily Unavailable error on the EU Console.
The affected components during this incident were:
EU Console

During the incident, users were unable to create, update, or change rivers and were also unable to log in to the system.
Most scheduled rivers, activities, and new API components continued to function normally.
This means that most rivers already created and scheduled ran without any disruptions.

Start Time: Still under investigation, will be provided in the RCA.
End Time: 07:45 UTC

While the issue has been resolved and services are restored, we are continuing to investigate the root cause and will provide a detailed timeline and analysis in the RCA.

Thank you for your patience,
and we apologize for any inconvenience caused during this period.

Rivery Support Team

Oct 16, 09:09 UTC
Monitoring - We have deployed a fix for the issue causing the 503 - Service Temporarily Unavailable error on the EU console.
The service is now restored, and we are currently monitoring the system to ensure stability.

We will continue to observe the situation closely and provide additional information in the next update.

Thank you for your patience, and we will keep you informed of any further developments.

Oct 16, 07:57 UTC
Investigating - We are currently investigating an issue affecting access to the EU console, where users are receiving a 503 - Service Temporarily Unavailable error.

Our team is actively working to identify the root cause and restore service as quickly as possible.

We will provide updates here as soon as more information becomes available.

Thank you for your patience and understanding.
Rivery Support Team

Oct 16, 05:59 UTC
Resolved - This incident has been resolved.
Oct 16, 08:45 UTC
Monitoring - We experienced an issue in the US console between 05:03 and 07:45 UTC, during which scheduled rivers were not triggering as expected.
This issue has been resolved, and scheduled rivers are functioning as expected.

Our team identified the root cause, applied a fix, and confirmed that all services are operating normally.
Please note that the missed runs will not be automatically triggered. However, the data will be processed in the next scheduled run.

We apologize for any inconvenience caused and appreciate your understanding.
Please feel free to reach out with any question to us by submitting a support ticket
Rivery Support Team

Oct 16, 08:09 UTC
Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Resolved - After additional monitoring, we see that the rivers are successfully running. We are marking this incident as resolved.

Please note that the incident impacted both the the US console (https://console.rivery.io/) and EU console (https://eu-west-1.console.rivery.io/) between 08-10-2024 at 8:30 UTC and 09-10-2024 at 16:30 UTC.

Rivers will run normally on the next scheduled runs and capture data from the previous successful river run.

Thank you for your patience while we resolved the issue. If you continue to experience any issues or need assistance from our team, please open up a ticket in the console via Help --> Contact Support and our support team will be happy to help you.

Oct 9, 18:39 UTC
Monitoring - We have deployed a fix to address the Netsuite RESTlet errors for customsearch river runs. Rivers will run normally on the next scheduled runs and capture data from the previous successful river run.

We are monitoring the rivers for any issues.

If you continue to experience any issues or need assistance from our team, please open up a ticket in the console via Help --> Contact Support and our support team will be happy to help you.

Oct 9, 16:35 UTC
Identified - We’re seeing an increase in errors for rivers using Netsuite RESTlet as a source where customsearch data fails to fetch.

The error shown is: "Couldn\'t read customsearch" AND "Please check your access and roles. Error: HTTPSConnectionPool" AND
"restlets.api.netsuite.com\', port=443): Read timed out. (read timeout=30)"

We have identified the root cause for the issue and will provide updates on the resolution.

Oct 9, 15:32 UTC
Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 UTC
Scheduled - On Tuesday October 8th 2024, we will perform a global variable internal optimization to enable future enhancements.
There shouldn’t be any disruption to our services nor to any of river run, and you should be able to continue and access all features and functions of the platform without any concerns during this period.
Should you have any questions or require further assistance, please do not hesitate to contact our support team.

Sep 26, 14:12 UTC
Oct 8, 2024
Resolved - We have deployed a workaround to address the HTTP 4XX errors seen for SnapChat Ads rivers.

The rivers will run successfully on the next scheduled run.

Thank you for your patience, if you need any assistance from our team, please open up a ticket in the console via Help --> Contact Support and our support team will be happy to help you.

Oct 8, 17:57 UTC
Identified - We have identified that the issue is related to changes outside of Rivery's platform, as there have been no recent modifications to our code.
We are in communication with SnapChat's support team to gather more information and better understand the root cause.

In the meantime, we are actively exploring potential workarounds to address the error.
We will update this page as soon as we have a fix or workaround in place.

Thank you for your understanding and patience.
Rivery Support team

Oct 8, 12:56 UTC
Investigating - We are currently facing issues with our SnapChat Ads rivers, which are failing due to HTTP 4XX errors, indicating that the SnapChat Ads API is rejecting the requests.

Our engineering team is actively investigating the matter, and we will provide an update as soon as we identify the root cause.

If you have any questions, please don't hesitate to reach out. We apologize for any inconvenience this may cause.

Best regards,
The Rivery Support Team

Oct 8, 10:21 UTC