customer replies are not reflected in Ticketing system

Incident Report for Rivery

Resolved

We’ve successfully resolved the issue that was preventing customer comments from being added to the ticketing system. All missing comments have been recovered, and we do not anticipate any data loss.

Thank you for your patience and understanding.

Best regards,
Rivery Support Team

Posted Feb 04, 2025 - 13:46 UTC

Identified

We are currently experiencing an issue with our ticketing system where customer replies are not being received. This issue started approximately 3 hours ago.

Our team is actively working to identify the root cause and implement a solution. We will provide updates as soon as the issue is resolved.

We apologize for any inconvenience this may cause and appreciate your patience.

Posted Feb 04, 2025 - 12:48 UTC

This incident affected: Rivery Support Ticketing System.