Notice of Service Interruption: Connectivity Issues with Facebook

Incident Report for Rivery

Resolved

This incident has been resolved.

Posted Apr 19, 2024 - 08:26 UTC

Monitoring

We encountered connectivity issues with Facebook due to an error stating:
"API access disrupted. Go to the App Dashboard and complete Data Use Checkup."

Incident Start Time: 1:00 AM UTC
Incident End Time: 7:30 AM UTC

For Customers Using Rivery's App: Your Rivers should now be operational.

For Customers Using Their Own Facebook Apps:
According to Facebook's documentation, you must complete specific steps to restore connectivity. Please follow the instructions provided in this guide: https://developers.facebook.com/docs/development/maintaining-data-access/data-use-checkup/?locale=en_US

If you are unsure whether you are using your own app or Rivery’s, please check the advanced settings of your Facebook connection.
If you see details such as a client ID, secret, and access token, you are using your own app and must follow the steps in the Meta article linked above.

If problems persist after completing the necessary steps, please submit a support ticket to the Rivery support team.
We apologize for any inconvenience this may have caused and appreciate your cooperation.
Sincerely,
The Rivery Team

Posted Apr 19, 2024 - 07:18 UTC

This incident affected: Sources (Facebook Ads, Facebook Social).