Resolved -
The issue that caused Rivers to fail when connecting to Snowflake has been resolved. A fix has been deployed, and systems are now functioning normally.
Failed Rivers will automatically pick up any missed data on their next scheduled run.
We are now closing this incident. If you have any questions or concerns, please don’t hesitate to reach out to our Support team.
We thank you for your understanding and apologize for the inconvenience caused.
Mar 31, 17:21 UTC
Update -
We are continuing to monitor for any further issues.
Mar 31, 15:47 UTC
Monitoring -
Start Time: 14:40 UTC
Resolved Time: 15:40 UTC
Description:
We experienced an issue where Rivers were failing to connect to Snowflake. Users may have seen the following error:
"Connection to Snowflake failed. Please check your credentials, your warehouse permissions and your account preferences in Snowflake."
A fix has been deployed, and the issue should now be resolved.
We are monitoring the situation to ensure continued stability.
Thank you for your patience.
Rivery Support Team
Mar 31, 15:45 UTC