Identified - We are currently facing an issue where Apple Appstore Connect: Apps Analytics Rivers are failing with the error message "Please contact Rivery Support."

This issue has occurred due to an unexpected change Apple implemented in their API.
Our R&D team is actively working on a solution, and we will provide updates as soon as the fix is deployed.

We apologize for any inconvenience this may cause and appreciate your patience.
Please don’t hesitate to reach out if you have any questions.

Best regards,
Rivery Support Team

Oct 21, 2024 - 15:15 UTC
Rivery Console Operational
90 days ago
99.96 % uptime
Today
console.rivery.io Operational
90 days ago
99.97 % uptime
Today
eu-west-1.console.rivery.io Operational
90 days ago
99.9 % uptime
Today
eu-central-1.console.rivery.io Operational
90 days ago
100.0 % uptime
Today
Rivery Pipelines Operational
90 days ago
100.0 % uptime
Today
Rivers (US) Operational
90 days ago
100.0 % uptime
Today
Rivers (EU) Operational
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100.0 % uptime
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CDC (US) Operational
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CDC (EU) Operational
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API Operational
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Rivery API (US) Operational
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Rivery API (EU) Operational
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Adaptv (AOL) Operational
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Delta Projects Operational
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Sources Operational
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Actions Operational
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ActiveCampaign Operational
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Adaptive Planning (Workday) Operational
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Adjust Operational
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Adobe Ads Operational
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Adobe Analytics Operational
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Adquant Operational
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AdRoll Operational
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Adtelligent (Verta Media) Operational
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Airtable Operational
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Anaplan Operational
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Amplitude Operational
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Today
Apple Appstore Connect: Apps Analytics Operational
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Apple Itunes Reporter Appstore Sales Operational
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Apple Search Ads Operational
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Today
AppNexus Operational
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AppsFlyer Operational
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Appreciate Operational
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Appsee Operational
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Avantlink Operational
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Amazon S3 Operational
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Amazon Redshift Operational
90 days ago
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Today
Amazon AWS Billing Operational
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BlueSnap Operational
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Branch Operational
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BrandWatch Operational
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CallRail Operational
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Cedato Operational
90 days ago
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Cellxpert Operational
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Chargify Operational
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Today
Content.Ad Operational
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Convert Media Operational
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Coupa Operational
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Today
Crimson Hexagon Operational
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Criteo Operational
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Currency Service (ECB) Operational
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Customer Gauge Operational
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Dear Systems Operational
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Docebo Operational
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Email Operational
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Facebook Ads Operational
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Facebook Audience Network Operational
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Facebook Social Operational
90 days ago
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Freshservice Operational
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FTP Operational
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Genesys Operational
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GMP365 Operational
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Google Ads Operational
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Google Adwords Operational
90 days ago
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Google Analytics Operational
90 days ago
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Today
Google BigQuery Operational
90 days ago
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Today
Google Cloud Datastore Operational
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Google DoubleClick (Campaign Manager) Operational
90 days ago
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Today
Google DV360 Operational
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Google Cloud Storage Operational
90 days ago
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Google Gmail Operational
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Google Play Operational
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Google Search Ads 360 Operational
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Google Search Console Operational
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Google Spreadsheet Operational
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Gotham Ads Operational
90 days ago
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Greenhouse Operational
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Harvest Operational
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HelpScout Operational
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Hibob Operational
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Hivestack Operational
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HubSpot Operational
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Impact Radius Operational
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Innovid Operational
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Instagram Social Operational
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Intercom Operational
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Iron Source Operational
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Jira Operational
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JW Player Analytics Operational
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JW Player Management Operational
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Kantata (Mavenlink) Operational
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Keepcon Operational
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Klaviyo Operational
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Kochava Operational
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LinkedIn Ads Operational
90 days ago
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LinkedIn Social Operational
90 days ago
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LKQD Operational
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MariaDB Operational
90 days ago
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Marketo Operational
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MediaMath Operational
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Microsoft Azure Blob Storage Operational
90 days ago
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Today
Microsoft Bing Ads Operational
90 days ago
100.0 % uptime
Today
Microsoft SQL Server Operational
90 days ago
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Today
Mixpanel Operational
90 days ago
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Today
Moat Analytics Operational
90 days ago
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Mobile Action Operational
90 days ago
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Today
Monday.com Operational
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MongoDB Operational
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MyAffiliates Operational
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MySQL Operational
90 days ago
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NetSuite Operational
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NetSuite Analytics Operational
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NetSuite Reporting Operational
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NetSuite RESTlets Operational
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Nium Operational
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Nuviad Operational
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Optimove Operational
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Oracle Operational
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Outbrain Operational
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PayPal Reports Operational
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Pendo Operational
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Pepperjam Operational
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Picasso Labs Operational
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Pinterest Operational
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Today
Pipedrive Operational
90 days ago
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Today
Pistol Operational
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Today
PostgreSQL Operational
90 days ago
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Today
Recharge Operational
90 days ago
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Today
Recurly Operational
90 days ago
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Today
Reddit Ads Operational
90 days ago
100.0 % uptime
Today
RevContent Operational
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Today
Sage Intacct Operational
90 days ago
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Today
Sailthru Operational
90 days ago
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Today
Salesforce Operational
90 days ago
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Today
Salesforce Audience Operational
90 days ago
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Today
Salesforce Marketing Cloud Operational
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Today
Salesforce Pardot Operational
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SAP Concur Operational
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Today
SAP SuccessFactors Operational
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Today
SendGrid Operational
90 days ago
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Sensor Tower Operational
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ServiceNow Operational
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ShareASale Operational
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ShipHero Operational
90 days ago
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Shopify Operational
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Today
Social Bakers Operational
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Social Studio Operational
90 days ago
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Today
Snapchat Ads Operational
90 days ago
99.89 % uptime
Today
Sprinklr Operational
90 days ago
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Today
SpotX Operational
90 days ago
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Today
StackAdapt Operational
90 days ago
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Today
StreamRail Operational
90 days ago
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Today
Stripe Operational
90 days ago
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SurveyGizmo Operational
90 days ago
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SurveyMonkey Operational
90 days ago
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Taboola Operational
90 days ago
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Teradata Operational
90 days ago
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The Trade Desk Operational
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TikTok Operational
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TrendKite Operational
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Tune (HasOffers) Operational
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Verizon Media (Oath) Operational
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Vertica Operational
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Webhook Operational
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X Ads (Twitter) Operational
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Yahoo Ads Operational
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Yandex Operational
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Yotpo Operational
90 days ago
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Youtube Reporting Operational
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Zendesk Operational
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Zendesk Chat Operational
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Zendesk Talk Operational
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Targets Operational
90 days ago
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Today
Amazon Athena Operational
90 days ago
100.0 % uptime
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Amazon RDS (Aurora for PostgreSQL) Operational
90 days ago
100.0 % uptime
Today
Amazon Redshift Operational
90 days ago
100.0 % uptime
Today
Amazon S3 Operational
90 days ago
100.0 % uptime
Today
Databricks Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Firebolt Operational
90 days ago
100.0 % uptime
Today
Google BigQuery Operational
90 days ago
100.0 % uptime
Today
Google Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure Blob Storage Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure SQL Operational
90 days ago
100.0 % uptime
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Microsoft Azure Synapse Analytics Operational
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Snowflake Operational
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Treasure Data Operational
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Rivery Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Resolved - We are pleased to share that the issue affecting Salesforce Rivers has been resolved.
Salesforce has updated its status page to confirm that the incident has been closed on its end
( https://status.salesforce.com/generalmessages/1476 ) .

Our team has also verified that Salesforce Rivers in Rivery are now completing successfully without errors.

If you encounter any further issues or have any questions, please don’t hesitate to contact the Rivery Support Team.

Thank you for your patience and understanding.
Rivery Support

Nov 15, 13:12 UTC
Update - We have identified that Salesforce rivers are failing with the error "'Cannot connect to Salesforce. Failure reason: http://www.w3.org/TR/html4/loose.dtd:31:2: error in processing external entity reference"

We have contacted Salesforce Support, and they are actively working on resolving the issue.

For more information, please refer to the Salesforce incident page: https://status.salesforce.com/generalmessages/1476

If you have any questions, feel free to reach out.

Best regards
Rivery Support team

Nov 15, 10:32 UTC
Identified - We have identified that Salesforce rivers are failing with the error "'Cannot connect to Salesforce. Failure reason: http://www.w3.org/TR/html4/loose.dtd:31:2: error in processing external entity reference"

We have contacted Salesforce Support, and they are actively working on resolving the issue.

For more information, please refer to the Salesforce incident page: https://status.salesforce.com/generalmessages/1476

If you have any questions, feel free to reach out.

Best regards
Rivery Support team

Nov 15, 10:29 UTC
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Resolved - This incident has been resolved.
Nov 12, 09:21 UTC
Update - We are continuing to monitor for any further issues.
Nov 12, 08:29 UTC
Monitoring - We experienced sporadic failures with Rivery when pushing data to Snowflake. This issue impacted a limited subset of our users—specifically those using private key authentication (key pair) to connect to Snowflake.

The failures were inconsistent and only affected certain tables at random.

Our team has identified the root cause, implemented a fix, and is actively monitoring the situation to ensure stability.
We apologize for any disruptions this may have caused and appreciate your patience.

If you continue to experience issues, please contact our support team.
Thank you for your understanding and trust in Rivery.

Nov 12, 08:29 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Resolved - This incident has been resolved.
Nov 9, 13:27 UTC
Monitoring - We have identified the root cause of the delayed execution times and pending status for Rivers, and a fix has been deployed.
The majority of existing runs are now expected to complete successfully.

Please note:
A small number of Rivers may continue to display as "running" until they timeout naturally.
There is no expected data loss; any Rivers that did not execute during this period will pick up the data in their next scheduled run.

We are continuing to monitor the system closely to ensure stable operation.
Thank you for your patience, and please reach out if you have any questions.

Rivery Support Team

Nov 9, 12:50 UTC
Identified - The issue has been identified and we are working to resolve the issue
Nov 9, 12:24 UTC
Monitoring - We have identified the root cause of the delayed execution times and pending status for Rivers
We are still working to resolve the issue and will update once a fix is implemented

Nov 9, 11:22 UTC
Identified - We are currently experiencing delays with River execution times and an increase in Rivers remaining in a pending status. Our team is actively investigating the issue to identify the root cause and restore optimal performance as quickly as possible.

During this time, you may notice that:
River executions are taking longer than usual to complete.
Some Rivers may remain in a pending status for extended periods.
We apologize for the inconvenience and appreciate your patience as we work to resolve this. Updates will be provided here as we make progress.


Thank you for your understanding.
Rivery Support Team

Nov 9, 10:40 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.