Identified - We are currently facing an issue where Apple Appstore Connect: Apps Analytics Rivers are failing with the error message "Please contact Rivery Support."
This issue has occurred due to an unexpected change Apple implemented in their API. Our R&D team is actively working on a solution, and we will provide updates as soon as the fix is deployed.
We apologize for any inconvenience this may cause and appreciate your patience. Please don’t hesitate to reach out if you have any questions.
Best regards, Rivery Support Team
Oct 21, 2024 - 15:15 UTC
Rivery Console
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console.rivery.io
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Google DoubleClick (Campaign Manager)
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Google Search Console
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Google Spreadsheet
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Gotham Ads
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Greenhouse
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Harvest
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HelpScout
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Hibob
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Hivestack
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Impact Radius
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Innovid
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Intercom
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Iron Source
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Jira
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JW Player Analytics
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JW Player Management
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Kochava
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LinkedIn Ads
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LinkedIn Social
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MariaDB
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Marketo
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MediaMath
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Microsoft Azure Blob Storage
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Microsoft SQL Server
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Oracle
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Social Studio
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Targets
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Databricks
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Email
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Firebolt
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Google BigQuery
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Google Cloud Storage
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Microsoft Azure Blob Storage
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Microsoft Azure SQL
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Microsoft Azure Synapse Analytics
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Snowflake
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Treasure Data
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Rivery Support Ticketing System
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We are pleased to share that the issue affecting Salesforce Rivers has been resolved. Salesforce has updated its status page to confirm that the incident has been closed on its end ( https://status.salesforce.com/generalmessages/1476 ) .
Our team has also verified that Salesforce Rivers in Rivery are now completing successfully without errors.
If you encounter any further issues or have any questions, please don’t hesitate to contact the Rivery Support Team.
Thank you for your patience and understanding. Rivery Support
Nov 15, 13:12 UTC
Update -
We have identified that Salesforce rivers are failing with the error "'Cannot connect to Salesforce. Failure reason: http://www.w3.org/TR/html4/loose.dtd:31:2: error in processing external entity reference"
We have contacted Salesforce Support, and they are actively working on resolving the issue.
If you have any questions, feel free to reach out.
Best regards Rivery Support team
Nov 15, 10:32 UTC
Identified -
We have identified that Salesforce rivers are failing with the error "'Cannot connect to Salesforce. Failure reason: http://www.w3.org/TR/html4/loose.dtd:31:2: error in processing external entity reference"
We have contacted Salesforce Support, and they are actively working on resolving the issue.
Resolved -
This incident has been resolved.
Nov 12, 09:21 UTC
Update -
We are continuing to monitor for any further issues.
Nov 12, 08:29 UTC
Monitoring -
We experienced sporadic failures with Rivery when pushing data to Snowflake. This issue impacted a limited subset of our users—specifically those using private key authentication (key pair) to connect to Snowflake.
The failures were inconsistent and only affected certain tables at random.
Our team has identified the root cause, implemented a fix, and is actively monitoring the situation to ensure stability. We apologize for any disruptions this may have caused and appreciate your patience.
If you continue to experience issues, please contact our support team. Thank you for your understanding and trust in Rivery.
Nov 12, 08:29 UTC
Resolved -
This incident has been resolved.
Nov 9, 13:27 UTC
Monitoring -
We have identified the root cause of the delayed execution times and pending status for Rivers, and a fix has been deployed. The majority of existing runs are now expected to complete successfully.
Please note: A small number of Rivers may continue to display as "running" until they timeout naturally. There is no expected data loss; any Rivers that did not execute during this period will pick up the data in their next scheduled run.
We are continuing to monitor the system closely to ensure stable operation. Thank you for your patience, and please reach out if you have any questions.
Rivery Support Team
Nov 9, 12:50 UTC
Identified -
The issue has been identified and we are working to resolve the issue
Nov 9, 12:24 UTC
Monitoring -
We have identified the root cause of the delayed execution times and pending status for Rivers We are still working to resolve the issue and will update once a fix is implemented
Nov 9, 11:22 UTC
Identified -
We are currently experiencing delays with River execution times and an increase in Rivers remaining in a pending status. Our team is actively investigating the issue to identify the root cause and restore optimal performance as quickly as possible.
During this time, you may notice that: River executions are taking longer than usual to complete. Some Rivers may remain in a pending status for extended periods. We apologize for the inconvenience and appreciate your patience as we work to resolve this. Updates will be provided here as we make progress.
Thank you for your understanding. Rivery Support Team
Nov 9, 10:40 UTC