Identified - We are currently facing an issue where Apple Appstore Connect: Apps Analytics Rivers are failing with the error message "Please contact Rivery Support."
This issue has occurred due to an unexpected change Apple implemented in their API. Our R&D team is actively working on a solution, and we will provide updates as soon as the fix is deployed.
We apologize for any inconvenience this may cause and appreciate your patience. Please don’t hesitate to reach out if you have any questions.
Best regards, Rivery Support Team
Oct 21, 2024 - 15:15 UTC
Rivery Console
Operational
90 days ago
99.96
% uptime
Today
console.rivery.io
Operational
90 days ago
99.97
% uptime
Today
eu-west-1.console.rivery.io
Operational
90 days ago
99.9
% uptime
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eu-central-1.console.rivery.io
Operational
90 days ago
100.0
% uptime
Today
Rivery Pipelines
Operational
90 days ago
100.0
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Today
Rivers (US)
Operational
90 days ago
100.0
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Today
Rivers (EU)
Operational
90 days ago
100.0
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Today
CDC (US)
Operational
90 days ago
100.0
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Today
CDC (EU)
Operational
90 days ago
100.0
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Today
API
Operational
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Rivery API (US)
Operational
90 days ago
100.0
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Rivery API (EU)
Operational
90 days ago
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Today
Adaptv (AOL)
Operational
90 days ago
100.0
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Today
Delta Projects
Operational
90 days ago
100.0
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Today
Sources
Major Outage
90 days ago
99.94
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Today
Actions
Operational
90 days ago
100.0
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Today
ActiveCampaign
Operational
90 days ago
100.0
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Today
Adaptive Planning (Workday)
Operational
90 days ago
100.0
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Today
Adjust
Operational
90 days ago
100.0
% uptime
Today
Adobe Ads
Operational
90 days ago
100.0
% uptime
Today
Adobe Analytics
Operational
90 days ago
100.0
% uptime
Today
Adquant
Operational
90 days ago
100.0
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Today
AdRoll
Operational
90 days ago
100.0
% uptime
Today
Adtelligent (Verta Media)
Operational
90 days ago
100.0
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Today
Airtable
Operational
90 days ago
100.0
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Today
Anaplan
Operational
90 days ago
100.0
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Today
Amplitude
Operational
90 days ago
100.0
% uptime
Today
Apple Appstore Connect: Apps Analytics
Major Outage
90 days ago
90.96
% uptime
Today
Apple Itunes Reporter Appstore Sales
Operational
90 days ago
100.0
% uptime
Today
Apple Search Ads
Operational
90 days ago
100.0
% uptime
Today
AppNexus
Operational
90 days ago
100.0
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Today
AppsFlyer
Operational
90 days ago
100.0
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Today
Appreciate
Operational
90 days ago
100.0
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Today
Appsee
Operational
90 days ago
100.0
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Today
Avantlink
Operational
90 days ago
100.0
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Today
Amazon S3
Operational
90 days ago
100.0
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Today
Amazon Redshift
Operational
90 days ago
100.0
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Today
Amazon AWS Billing
Operational
90 days ago
100.0
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Today
BlueSnap
Operational
90 days ago
100.0
% uptime
Today
Branch
Operational
90 days ago
100.0
% uptime
Today
BrandWatch
Operational
90 days ago
100.0
% uptime
Today
CallRail
Operational
90 days ago
100.0
% uptime
Today
Cedato
Operational
90 days ago
100.0
% uptime
Today
Cellxpert
Operational
90 days ago
100.0
% uptime
Today
Chargify
Operational
90 days ago
100.0
% uptime
Today
Content.Ad
Operational
90 days ago
100.0
% uptime
Today
Convert Media
Operational
90 days ago
100.0
% uptime
Today
Coupa
Operational
90 days ago
100.0
% uptime
Today
Crimson Hexagon
Operational
90 days ago
100.0
% uptime
Today
Criteo
Operational
90 days ago
100.0
% uptime
Today
Currency Service (ECB)
Operational
90 days ago
100.0
% uptime
Today
Customer Gauge
Operational
90 days ago
100.0
% uptime
Today
Dear Systems
Operational
90 days ago
100.0
% uptime
Today
Docebo
Operational
90 days ago
100.0
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Facebook Ads
Operational
90 days ago
100.0
% uptime
Today
Facebook Audience Network
Operational
90 days ago
100.0
% uptime
Today
Facebook Social
Operational
90 days ago
100.0
% uptime
Today
Freshservice
Operational
90 days ago
100.0
% uptime
Today
FTP
Operational
90 days ago
100.0
% uptime
Today
Genesys
Operational
90 days ago
100.0
% uptime
Today
GMP365
Operational
90 days ago
100.0
% uptime
Today
Google Ads
Operational
90 days ago
100.0
% uptime
Today
Google Adwords
Operational
90 days ago
100.0
% uptime
Today
Google Analytics
Operational
90 days ago
100.0
% uptime
Today
Google BigQuery
Operational
90 days ago
100.0
% uptime
Today
Google Cloud Datastore
Operational
90 days ago
100.0
% uptime
Today
Google DoubleClick (Campaign Manager)
Operational
90 days ago
100.0
% uptime
Today
Google DV360
Operational
90 days ago
100.0
% uptime
Today
Google Cloud Storage
Operational
90 days ago
100.0
% uptime
Today
Google Gmail
Operational
90 days ago
100.0
% uptime
Today
Google Play
Operational
90 days ago
100.0
% uptime
Today
Google Search Ads 360
Operational
90 days ago
100.0
% uptime
Today
Google Search Console
Operational
90 days ago
100.0
% uptime
Today
Google Spreadsheet
Operational
90 days ago
100.0
% uptime
Today
Gotham Ads
Operational
90 days ago
100.0
% uptime
Today
Greenhouse
Operational
90 days ago
100.0
% uptime
Today
Harvest
Operational
90 days ago
100.0
% uptime
Today
HelpScout
Operational
90 days ago
100.0
% uptime
Today
Hibob
Operational
90 days ago
100.0
% uptime
Today
Hivestack
Operational
90 days ago
100.0
% uptime
Today
HubSpot
Operational
90 days ago
100.0
% uptime
Today
Impact Radius
Operational
90 days ago
100.0
% uptime
Today
Innovid
Operational
90 days ago
100.0
% uptime
Today
Instagram Social
Operational
90 days ago
100.0
% uptime
Today
Intercom
Operational
90 days ago
100.0
% uptime
Today
Iron Source
Operational
90 days ago
100.0
% uptime
Today
Jira
Operational
90 days ago
100.0
% uptime
Today
JW Player Analytics
Operational
90 days ago
100.0
% uptime
Today
JW Player Management
Operational
90 days ago
100.0
% uptime
Today
Kantata (Mavenlink)
Operational
90 days ago
100.0
% uptime
Today
Keepcon
Operational
90 days ago
100.0
% uptime
Today
Klaviyo
Operational
90 days ago
100.0
% uptime
Today
Kochava
Operational
90 days ago
100.0
% uptime
Today
LinkedIn Ads
Operational
90 days ago
100.0
% uptime
Today
LinkedIn Social
Operational
90 days ago
100.0
% uptime
Today
LKQD
Operational
90 days ago
100.0
% uptime
Today
MariaDB
Operational
90 days ago
100.0
% uptime
Today
Marketo
Operational
90 days ago
100.0
% uptime
Today
MediaMath
Operational
90 days ago
100.0
% uptime
Today
Microsoft Azure Blob Storage
Operational
90 days ago
100.0
% uptime
Today
Microsoft Bing Ads
Operational
90 days ago
100.0
% uptime
Today
Microsoft SQL Server
Operational
90 days ago
100.0
% uptime
Today
Mixpanel
Operational
90 days ago
100.0
% uptime
Today
Moat Analytics
Operational
90 days ago
100.0
% uptime
Today
Mobile Action
Operational
90 days ago
100.0
% uptime
Today
Monday.com
Operational
90 days ago
100.0
% uptime
Today
MongoDB
Operational
90 days ago
100.0
% uptime
Today
MyAffiliates
Operational
90 days ago
100.0
% uptime
Today
MySQL
Operational
90 days ago
100.0
% uptime
Today
NetSuite
Operational
90 days ago
100.0
% uptime
Today
NetSuite Analytics
Operational
90 days ago
100.0
% uptime
Today
NetSuite Reporting
Operational
90 days ago
100.0
% uptime
Today
NetSuite RESTlets
Operational
90 days ago
100.0
% uptime
Today
Nium
Operational
90 days ago
100.0
% uptime
Today
Nuviad
Operational
90 days ago
100.0
% uptime
Today
Optimove
Operational
90 days ago
100.0
% uptime
Today
Oracle
Operational
90 days ago
100.0
% uptime
Today
Outbrain
Operational
90 days ago
100.0
% uptime
Today
PayPal Reports
Operational
90 days ago
100.0
% uptime
Today
Pendo
Operational
90 days ago
100.0
% uptime
Today
Pepperjam
Operational
90 days ago
100.0
% uptime
Today
Picasso Labs
Operational
90 days ago
100.0
% uptime
Today
Pinterest
Operational
90 days ago
100.0
% uptime
Today
Pipedrive
Operational
90 days ago
100.0
% uptime
Today
Pistol
Operational
90 days ago
100.0
% uptime
Today
PostgreSQL
Operational
90 days ago
100.0
% uptime
Today
Recharge
Operational
90 days ago
100.0
% uptime
Today
Recurly
Operational
90 days ago
100.0
% uptime
Today
Reddit Ads
Operational
90 days ago
100.0
% uptime
Today
RevContent
Operational
90 days ago
100.0
% uptime
Today
Sage Intacct
Operational
90 days ago
100.0
% uptime
Today
Sailthru
Operational
90 days ago
100.0
% uptime
Today
Salesforce
Operational
90 days ago
100.0
% uptime
Today
Salesforce Audience
Operational
90 days ago
100.0
% uptime
Today
Salesforce Marketing Cloud
Operational
90 days ago
100.0
% uptime
Today
Salesforce Pardot
Operational
90 days ago
100.0
% uptime
Today
SAP Concur
Operational
90 days ago
100.0
% uptime
Today
SAP SuccessFactors
Operational
90 days ago
100.0
% uptime
Today
SendGrid
Operational
90 days ago
100.0
% uptime
Today
Sensor Tower
Operational
90 days ago
100.0
% uptime
Today
ServiceNow
Operational
90 days ago
100.0
% uptime
Today
ShareASale
Operational
90 days ago
100.0
% uptime
Today
ShipHero
Operational
90 days ago
100.0
% uptime
Today
Shopify
Operational
90 days ago
100.0
% uptime
Today
Social Bakers
Operational
90 days ago
100.0
% uptime
Today
Social Studio
Operational
90 days ago
100.0
% uptime
Today
Snapchat Ads
Operational
90 days ago
99.89
% uptime
Today
Sprinklr
Operational
90 days ago
100.0
% uptime
Today
SpotX
Operational
90 days ago
100.0
% uptime
Today
StackAdapt
Operational
90 days ago
100.0
% uptime
Today
StreamRail
Operational
90 days ago
100.0
% uptime
Today
Stripe
Operational
90 days ago
100.0
% uptime
Today
SurveyGizmo
Operational
90 days ago
100.0
% uptime
Today
SurveyMonkey
Operational
90 days ago
100.0
% uptime
Today
Taboola
Operational
90 days ago
100.0
% uptime
Today
Teradata
Operational
90 days ago
100.0
% uptime
Today
The Trade Desk
Operational
90 days ago
100.0
% uptime
Today
TikTok
Operational
90 days ago
100.0
% uptime
Today
TrendKite
Operational
90 days ago
100.0
% uptime
Today
Tune (HasOffers)
Operational
90 days ago
100.0
% uptime
Today
Verizon Media (Oath)
Operational
90 days ago
100.0
% uptime
Today
Vertica
Operational
90 days ago
100.0
% uptime
Today
Webhook
Operational
90 days ago
100.0
% uptime
Today
X Ads (Twitter)
Operational
90 days ago
100.0
% uptime
Today
Yahoo Ads
Operational
90 days ago
100.0
% uptime
Today
Yandex
Operational
90 days ago
100.0
% uptime
Today
Yotpo
Operational
90 days ago
100.0
% uptime
Today
Youtube Reporting
Operational
90 days ago
100.0
% uptime
Today
Zendesk
Operational
90 days ago
100.0
% uptime
Today
Zendesk Chat
Operational
90 days ago
100.0
% uptime
Today
Zendesk Talk
Operational
90 days ago
100.0
% uptime
Today
Targets
Operational
90 days ago
100.0
% uptime
Today
Amazon Athena
Operational
90 days ago
100.0
% uptime
Today
Amazon RDS (Aurora for PostgreSQL)
Operational
90 days ago
100.0
% uptime
Today
Amazon Redshift
Operational
90 days ago
100.0
% uptime
Today
Amazon S3
Operational
90 days ago
100.0
% uptime
Today
Databricks
Operational
90 days ago
100.0
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Firebolt
Operational
90 days ago
100.0
% uptime
Today
Google BigQuery
Operational
90 days ago
100.0
% uptime
Today
Google Cloud Storage
Operational
90 days ago
100.0
% uptime
Today
Microsoft Azure Blob Storage
Operational
90 days ago
100.0
% uptime
Today
Microsoft Azure SQL
Operational
90 days ago
100.0
% uptime
Today
Microsoft Azure Synapse Analytics
Operational
90 days ago
100.0
% uptime
Today
Snowflake
Operational
90 days ago
100.0
% uptime
Today
Treasure Data
Operational
90 days ago
100.0
% uptime
Today
Rivery Support Ticketing System
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We have resolved the issue causing a 503 - Service Temporarily Unavailable error on the EU Console. The affected components during this incident were: EU Console
During the incident, users were unable to create, update, or change rivers and were also unable to log in to the system. Most scheduled rivers, activities, and new API components continued to function normally. This means that most rivers already created and scheduled ran without any disruptions.
Start Time: Still under investigation, will be provided in the RCA. End Time: 07:45 UTC
While the issue has been resolved and services are restored, we are continuing to investigate the root cause and will provide a detailed timeline and analysis in the RCA.
Thank you for your patience, and we apologize for any inconvenience caused during this period.
Rivery Support Team
Oct 16, 09:09 UTC
Monitoring -
We have deployed a fix for the issue causing the 503 - Service Temporarily Unavailable error on the EU console. The service is now restored, and we are currently monitoring the system to ensure stability.
We will continue to observe the situation closely and provide additional information in the next update.
Thank you for your patience, and we will keep you informed of any further developments.
Oct 16, 07:57 UTC
Investigating -
We are currently investigating an issue affecting access to the EU console, where users are receiving a 503 - Service Temporarily Unavailable error.
Our team is actively working to identify the root cause and restore service as quickly as possible.
We will provide updates here as soon as more information becomes available.
Thank you for your patience and understanding. Rivery Support Team
Oct 16, 05:59 UTC
Resolved -
This incident has been resolved.
Oct 16, 08:45 UTC
Monitoring -
We experienced an issue in the US console between 05:03 and 07:45 UTC, during which scheduled rivers were not triggering as expected. This issue has been resolved, and scheduled rivers are functioning as expected.
Our team identified the root cause, applied a fix, and confirmed that all services are operating normally. Please note that the missed runs will not be automatically triggered. However, the data will be processed in the next scheduled run.
We apologize for any inconvenience caused and appreciate your understanding. Please feel free to reach out with any question to us by submitting a support ticket Rivery Support Team
Oct 16, 08:09 UTC