Monitoring - Our engineering team has successfully removed the deprecated Instagram metrics from impacted rivers to ensure the pipelines continue running smoothly. Customers who were using the impacted metrics will receive an email from the Rivery Product Team with clear action steps once the updates to support the new Instagram metrics are finalized. Thank you for your patience as we worked to resolve this issue.
Apr 22, 2025 - 18:28 UTC
Identified - Starting April 21, 2025, we are observing failures in source-to-target river connections involving Instagram data sources across both the US and EU regions. These disruptions were caused by changes in the Instagram API.

Root cause:
Instagram’s API (version 21+) has deprecated certain time series metrics - see more information on the metrics here: https://developers.facebook.com/docs/instagram-platform/reference/instagram-media/insights

Insights data handling error: Instagram API original error: '(#100) Starting from version v22.0 and above, the impressions metric is no longer supported for the queried media. Please refer to the documentation at https://developers.facebook.com/docs/instagram-api/reference/ig-media/insights for a list of supported metrics. '.

Workaround:
To restore functionality and maintain continuity in reporting:
The deprecated impressions metric have to be replaced with the supported read metric in all affected pipelines.


We are currently active working on a fix including for the predefined reports and will update when deployed.

Apr 22, 2025 - 14:03 UTC
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Kubernetes control plane minor upgrade Apr 27, 2025 07:30-12:30 UTC

We will be undergoing Kubernetes control plane minor upgrade.
Posted on Apr 22, 2025 - 12:22 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
Resolved - After deploying our recent fix and closely monitoring the system, we are pleased to report that all errors related to Google Analytics have been resolved.

All systems are functional and operating normally.

Thank you for your patience while we addressed this issue, for any inquiries please reach out to our Rivery Support Team.

Apr 24, 16:16 UTC
Monitoring - We deployed a fix at 24/04/2025 | 14:24:42 UTC. Google recently removed access to a discovery URL that our system used to initiate Universal Analytics (UA) reports.GA4 reports are fully functional and not impacted.

To address the issue for the users still using UA, we’ve made a targeted change in our system.

If you're still using UA, we strongly encourage switching to GA4 reports.
We’re continuing to monitor the process on our side to ensure everything runs smoothly.

Apr 24, 14:23 UTC
Identified - We have identified the issue and our team is actively working on a fix. We are committed to resolving this as quickly as possible and will provide updates as we make progress.

Thank you for your patience.

Apr 24, 13:53 UTC
Monitoring - The 502 error appears to originate from the Google Analytics API endpoint.
At this time, we believe the issue is external and related to a service disruption on Google’s side.

Data rivers are currently running and we are closely monitoring for any further anomalies or disruptions.

Apr 23, 17:32 UTC
Investigating - Starting April 23, 2025, at 08:00 UTC, we see an issue affecting source-to-target data rivers connected to Google Analytics. Users may encounter failures with the following error message:

"Failed to establish connection to Google Analytics: ".

This appears to be caused by a response from the Google Analytics API.

We are currently investigating the root cause and will provide updates as more information becomes available.

Apr 23, 14:43 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:30 UTC
Scheduled - We will be performing a minor version update of the Kubernetes control plane on IL datacenter
Apr 22, 12:21 UTC
Apr 23, 2025
Apr 22, 2025

Unresolved incident: Instagram Source Failures in US and EU Consoles.

Apr 21, 2025

No incidents reported.

Apr 20, 2025
Completed - The scheduled maintenance has been completed.
Apr 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 17, 07:49 UTC
Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Resolved - Following continued monitoring, we can confirm that as of 09:10 UTC, all rivers have resumed normal functionality and are operating as expected.

We apologize for any inconvenience this may have caused and appreciate your patience.

If you continue to experience any issues, please don’t hesitate to contact our support team.

Apr 17, 17:46 UTC
Monitoring - On April 17, 2025, at 08:30 UTC, a planned instance maintenance window inadvertently caused the termination of active tasks.
This affected river runs in both Prod-US and Prod-EU environments between 08:30–09:10 UTC, resulting in tasks being terminated mid-run.Although these tasks still appear as “Running” in the UI, they are not actually executing. Task executions initiated after 09:10 UTC have resumed normal functionality and are running as expected.

Impact:
- Tasks scheduled between 08:30–09:10 UTC were unexpectedly terminated.
- Affected runs remain inaccurately displayed as “Running” in the UI.
- No impact on task executions beyond 09:10 UTC.

Next steps:
- The next scheduled river runs will resume from the start date of the last successful execution.
- Engineering is reviewing monitoring and UI accuracy enhancements to prevent recurrence.

Apr 17, 15:24 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 09:03 UTC
Update - ours instances will have instance refresh - no DownTime expected
Apr 9, 08:39 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 9, 07:57 UTC
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
Resolved - This incident has been resolved.
Apr 14, 10:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 07:54 UTC
Identified - We are currently experiencing a disruption in our ticketing system where customer replies are not being received, and our agents are unable to send out messages through the platform.

This issue is affecting all ongoing communications and may result in delays in support responses.

We understand the critical nature of this disruption and are actively working with our technical teams and service provider to resolve it as quickly as possible.

Thank you for your understanding
Rivery Support

Apr 14, 06:38 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.